On the other hand, letters containing threats and ALL UPPERCASE are responded to with the bare minimum. Your recipients are more likely to give attention to cordial letters. Tips for Writing an Effective Complaint Letter Each type of complaint has its own complaint letter format. If you’re unfamiliar with how a complaint letter should look, visit formplus and take a look at any complaint letter sample that suits your purpose. It is used to raise your concern about unfair things and seek redress. This type of letter written to address any type of wrong-doing, offense, grievance, resentment arising out of a product, service, etc. Complaints concerning Savings Bank or Savings Certificates or claims relating thereto.ĭeputy Director General (PG & QA), Dak Bhavan, Sansad Marg, New Delhi- (Tel), 23353883(Fax)Īll type of complaints concerning Postal Life Insurance or Rural Postal Life Insurance.So you’ve been offended at work or by a bad product/services, part of you wants to blow hot, really hot, but what will that accomplish? Rather than raise dust which will eventually settle, how about you file a letter of complaint about it for a productive outcome. Complaints on misbehavior by post office staff or any other complaint under miscellaneous category not covered under serial 1, 3 and 4 of this table. Ii) Dy.General Manager (BP) - 011-23096075Ĭomplaints on non-delivery or delayed or wrong delivery of ordinary mail articles, delayed payment or non-payment of money order or Electronic Money Orders, non-delivery or delayed delivery or non receipt of acknowledgement of Registered articles, non delivery or delayed delivery of Insured articles, Parcels, Packets, complaints on abstraction of contents of mails articles except articles mentioned under serial 1 ibid. Iv) DDG (PG) for Registerred Letter / Parcel. I) Public Grievance (PG) Division, Postal Directorate, New Delhi 110 001. Complaint on delayed delivery / non-delivery of Speed Post, Express Parcel, Business Parcel, Logistics Post, Non payment of COD amount and any other complaint related to premium products. If the complainant is dissatisfied with the action taken, he / she may approach the following Officers in the Postal Directorate, Dak Bhavan, New Delhi-110001 according to the nature of complaint: West Bengal (For West Bengal, Sikkim and Andaman & Nicobar Islands) North East ( All North-Eastern States except Assam and Sikkim) Maharashtra (For Goa, Maharashtra and Dadra & Nagar Haveli) If the complaint is still not settled, the complainant may approach the Chief Postmaster General of the respective Circle at the following address: Chief Postmaster General Information The Post Master General of the Region in whose jurisdiction the concerned Post Office and Division falls.ī. Senior Superintendent / Superintendent of Post Offices of the Division in whose jurisdiction the concerned Post Office falls. Postmaster / In-charge of the Post Office where the transaction has taken place.Īny complaint on the services rendered and concerning behavior of employees of the Department of Posts. of employees of the Department of Posts. Any complaint on the services rendered and concerning behavior
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